FREQUENTLY ASKED QUESTIONS
We realize you have a lot of questions. We put together some of our most asked questions–and the answers!–about booking your escape adventure to help you out. If you don’t find what you’re looking for here, please contact us.
DO I NEED TO BOOK IN ADVANCE?
Yes, we strongly recommend booking a reservation in advance. Book early…Dinner time adventures book up fast! Click here.
HOW DO I BOOK A GAME?
Please book your adventure online by clicking here.
CAN I PAY IN CASH?
Of course. However, to reserve an adventure time slot in advance a minimum of one player must make an online reservation. Once completed you can contact us to reserve additional cash paying spots.
IS THERE AN AGE LIMIT?
We recommend our games for ages 12 and up. We do allow younger players, but some of the challenges may be too difficult for them. An adult, 18 or older, must participate with anyone that is 15 and under. Also, any participants under the age of 18 will need an adult to sign their waiver.
CAN I BRING MY SMALL CHILD WITH ME?
Of Course! Any child that is age 5 and under can come along with you and will be free of charge. **NOTE** You are expected to parent during your adventure. Children will be able to find all kinds of strange things to put in their mouths and more.
CAN I BOOK WITH MY FRIENDS
You bet – individuals, couples, small groups can each make their reservations for the same time slot for up to 8 participants total.
WHAT IS YOUR MINIMUM AND MAXIMUM NUMBER OF PLAYERS
A minimum of two players are required with a maximum number of players is 8 per adventure theme. Note that the larger your team the higher your chance of success. Pairs have to keep a good pace to be successful!
WHAT IF I HAVE MORE THAN 8 PLAYERS
We are happy to accommodate large groups. We often split larger groups into teams and run multiple escape adventures at once. This requires pre planning before your adventure. Contact us to plan out your adventure.
CAN JUST OUR GROUP PLAY?
Unless you book the entire room, you may be paired with other players.
However: During the reservation process, you’ll have the opportunity to make your experience private by “blocking” the remaining spots in your room for 30% off retail price. This will ensure extra spots can’t be booked by another group. These aren’t ticketed spots and you won’t be able to bring extra guests to fill the spots
HOW DO I BOOK AN ENTIRE ROOM?
Select “private: Book entire game (private event)” when creating your reservation.
WHAT IS YOUR CANCELLATION POLICY?
We understand that plans change, so reservations can be cancelled up to 48 hours before your adventure for a full refund! Give us a call and we will be happy to assist you.
CAN I RESCHEDULE?
Absolutely! Give us a call within 24 hours of your reservation and we will be happy to assist you.
AM I REALLY GOING TO BE “LOCKED” IN A ROOM?
Nope! Should you feel the need to leave the room, you are welcome to do so at any time.
WHEN SHOULD WE ARRIVE?
Please arrive at least 15 minutes prior to your adventure start time. Adventures will begin exactly at their start times and being late might cause you to have less than sixty minutes to play.
HOW MUCH DO YOUR ADVENTURES COST?
$27.00 per person.
HOW DO I USE MY GIFT CARD(S)?
Visit the Redeem page and enter your gift code or bring it with you when you book onsite.
WHERE DO WE PARK?
We are in downtown Fayetteville, WV directly across from the historic courthouse. Free street parking is available.
HOW LONG IS EACH ADVENTURE?
Plan to arrive 15 minutes before your reservation time. Each adventure is designed for one hour of fun! Plan to spend 15 minutes prior to your adventure preparing and briefing for your mission, and 15 minutes after each adventure to debrief and take photos.
ARE YOUR ADVENTURES WHEELCHAIR ACCESSIBLE?
Give us a call so we can help you select the best adventure for your team.
CAN WE BRING FOOD OR DRINK INTO THE ADVENTURES?
No outside food or drink please. Alcohol is strictly prohibited on our premises.
ANY GUIDANCE FOR FIRST TIMERS?
Watch the video on our homepage for a few tips and guidelines for our first-time escapees!